The culture of the company
The company has always been the pursuit of innovative and pragmatic, quality first, customer satisfaction with the enterprise value. First proposed the concept of wireless calling device in the field of wireless call, the first launch of the mobile reception series products, launched the first call supervision and management system, launched the first wireless for supermarkets, hospitals and factories and other industries call management system, take the lead in using frequency modulation technique, a voltage stabilizing circuit technology, difference frequency forwarding technology at present, already has a dozen patents for utility model and appearance, in technological innovation and product innovation has been in the leading position in the industry. The company also took the lead in carrying out the "five-star service", fully implement the ISO9000 international quality standards, established a perfect quality control system, and actively implement the "Six Sigma", "5S", "zero defect" management. Mouth cat products passed the European CE certification and FCC certification American, fully integrated product performance, quality and internationalization.
The company has set up sales and service outlets in the city, in the domestic industry, customers involved in catering services, entertainment, supermarkets, hospitals and nursing homes, factories, banks, Gaestgiveriet Hotel, administrative office, home, school, construction companies, products are also exported to Japan, Australia, Europe and the American.
The company always adhere to the integrity, committed to the values of a win-win, and upstream suppliers, distributors, end users to maintain a close strategic partnership, innovative in the industry to establish a unified coalition set procurement, marketing, service as one of the "".
We are committed to work together to create a win-win strategic cooperation and efficient platform, wireless products to create more and better, so that more people share the wireless technology charm!
The banking industry present situation
The banking business has a lot of business is the need for authorization by the director has the authority, before the use of wireless call system, they are by "shout" to find the director authorized. When the director is not in the business of indoor, must rely on the phone to talk to the director. And when the window service, there will be some special services or problems (such as: the elderly services, company business is not clear, large amount of business and so on), bank staff is a service, he could not "left" to the customer, "shout" other bank service personnel. This not only reduces the working efficiency also affect the image of the bank, the customer also Voices of discontent. "". In the "quality of service" now advocate today, the banking industry is an urgent need for an electronic product can solve the existing problems.
"MMcall" bank wireless service calling system office application value and coverage
1, the quality of service is very important for the service industry, especially in the high-end places. Service quality includes two parts: call service complexity, the attendant guest response speed and service attitude, talkative cat products have a comprehensive upgrade and management of service response speed, namely: wireless call service, mobile receiving information, monitor the whole service process, service response timeout alarm, wireless scheduling, call volume and service response qualified rate statistical etc..
Mainly the following aspects:
Improve the service response speed; - - can promise to call.
Guests service procedures more simple; just touch of a button, without looking around, shouting and waving, the guests will not call service no one awkward.
Is conducive to creating a good environment; - no need for the loud call service, guests more relaxed environment will be more quiet.
The waiter through the information receiver to carry, ready to receive guests call; - even if not in the counter service personnel.
Service quality monitoring system can help the customers to establish service standards, monitor the whole process service; service response standards -- can set the service places such as: 60 seconds, service management standard.
Service quality monitoring system can make quantitative evaluation of service personnel, more impersonal and impartial; - managers can understand each staff situation, such as: workload, qualified rate, understand the whole service area service level, can follow any time related reports for management reference.
2, bank demand
The cashier promptly told director of credit card
Call timely supervisors or security personnel disputes cashier and customer
VIP office or lounge need timely find staff convenient
Lead in time to find the office staff
The VIP room guests need to consult a financial product
By calling the supervision and management system, to all the call data records, convenient query and management
The above requirements, the requirements of simple operation, fast
For the direct use, convenient operation, improve work efficiency;
Improve the VIP room service level;
Improve customer satisfaction, to increase service characteristics
To improve the working efficiency of internal staff, reduce customer waiting time;
Wireless pager alarm call, can be used as an important supplement to the bank to respond to emergencies;
Wireless to people, to achieve rapid personnel scheduling;
Hand-held pagers removable, convenient installation and maintenance;
100% the rate of successful call, whenever and wherever they can call information to related staff.
3, digital mobile reception class coverage
Mouth cat product has good characteristics of mobile signal coverage, receives the call information, very suitable for large-scale high-grade offices, service establishments, generally can cover 4-5 floor, if combined with the use of signal intensifier can cover the whole building, even greater range, is currently the most widely used, the most competitive products.
Random combination method:
Can realize a plurality of leadership calls to multiple service personnel, a leading call a staff, a plurality of leadership call a clerk or a leader calls to multiple staff. For example: a number of leadership for the staff, according to the corresponding call button hand-held pagers, staff through digital information machine carry on vertical instantly receives the leadership call information.
Product introduction and function
The company has a wealth of wireless electronic products series: talkative cat bank wireless call system, special hospital wireless call system, paging transmitters, radio monitoring equipment, the enterprise internal paging system, paging system, hotel catering call products, wireless LED information screen, wireless computer information machine and dozens of kinds of wireless communication products.
1, talkative cat strong voltage stabilizing circuit
Voltage stabilizing circuit comprises a step-up and step-down effect, the input voltage stability to the components of the operating voltage range, ensure the talkative cat products in the input voltage is abnormal to normal work.
Effect of:
A guarantee that the products of the regulator. Can keep stable voltage, in the battery is reduced, to ensure the normal working voltage, maintain the transmitting distance.
B saves battery consumption, improve the use efficiency of the battery.
C assurance of product performance, reduce the volume, which is in favor of the product appearance and portability.
2, talkative cat unique filter circuit
Filter circuit used to filter out the ripple rectifier output voltage, generally by the reactance component.
Effect of:
A for the transmitting part, reduce the clutter radiation, does not affect the outside world.
B to accept the part, prevent outside interference, the anti-interference ability is strong.
3, talkative cat novel after call function
Often there will be lost, but obviously, sometimes guests according to the screen or pager is not displayed. This is the interference or also has a plurality of signal transmitting or receiving caused.
After calling function of insurance is not off, anti-interference, security call success rate.
Mouth cat call device, call in the press, for a total of two under the lamp light. First, send the address code; second, 300 ms to 3.5 seconds, then send the address code interval. To transport ability, stronger, more stable.
4, talkative cat perfect supervision software
Service monitoring software is to assist the director or the general manager of the service personnel to supervise the work and management. The monitoring software is wireless, supervise the service and statistical data by computer. Can choose according to the data derived from the information you want.
5, talkative cat unique function of queuing
E, F type of products are in line for display, the range is 0-9, is a talkative cat products unique function
The system configuration
Plan
In the bank's business chamber adopts a talkative cat HY-2611 host, three call and digital receiver. Each button three call device on the set call a director or security, such a pager can call three have different permissions or the security of the corresponding authorization director. In addition, if the director is not in the operating room, as long as the hand of the digital receiver (digital receiver can receive the signals in the open 1000 meters radius of ball) can receive teller call. This not only improves the work efficiency, but also improve the bank's image.
HY-2611 series mainly by the host receiving and transmitting of two parts, the call is launched out of information transmitting part control storage, modulation and demodulation by host HY-2611, a voltage stabilizing circuit to achieve the information expression, the host by receiving the wireless frequency modulation technology, end with a built-in Gao Ling sensitivity receiver, so this series has a strong anti-interference ability, sensitivity high, no serial number, don't lose the number, good stability and other characteristics.
The five button pager pager call: five keys respectively three different people (for example: authorization, lobby, financial, personal security, etc.)
Digital information machine: there are several tips music or vibrating alert options, time and date display, alarm and other functions three.
The corresponding relation between the caller and handheld information machine can be set arbitrarily, such as: hand-held pagers corresponds to one or a plurality of information machine, an information machine corresponds to one or a plurality of hand-held pagers.
Configure "MMcall" products are illustrated as follows:
The 1 control center
The 2 digital information machine (director and staff use)
3 the five button pager (authorization, lobby, financial and personal security, etc.)
Note: if the signal distance too far, can increase the signal enhancer, strengthen signal transmission.
The relevant certification
Mouth cat as an important brand Hengyuan electronic wireless call series products, can apply for and obtain the trademark registration issued by the State Trademark Bureau as early as in 2003, at the same time, talkative cat series products also received a series of intellectual property rights, import and export license, administrative license, ISO9000 quality certification and inspection reports and certification.
Quality assurance and after sale service
1, the system free of charge for one year warranty, life-long maintenance.
2) the system administrator training, use of personnel training.
3) star service standards: 7 x 24 hour telephone counseling service; 1 x 12 months of active site service.
The nine part, the actual user
Bank of Communications (Shanghai headquarters), industrial and commercial bank, construction bank, Bank of communications Heilongjiang branch, Harbin Pudong Development Bank, Harbin Industrial Bank, Agricultural Bank of Harbin, Harbin Bank of Communications (30 points), the Zhongnanhai national leaders, the Supreme People's court, Sinopec, China Netcom, Huizhou company, TCL HW group, Harbin Medical College Hospital Harbin Jiangbei Netcom, meeting room, Shi Zhengfu Anda City, Electric Power Mansion in Fuzhou, the CPC Central Committee General Office Management Office, built in eight innings, Beijing humanities science and technology development limited company Tektronix, Beijing Kai Real Trade Co. Ltd., Beijing Bairong Government Investment Holding Group Co. Ltd, Chengdu City, Qingbaijiang District, Chengdu City Public Security Bureau of City Environmental Protection Bureau, Chengdu, Chengdu expressway.